Store FAQ

Help! Program warns me that my prepaid license expires tomorrow!

Don't be alarmed, nothing will happen tomorrow. Program will keep working normally after prepaid license expires. License becomes postpaid from that moment on and acts accordingly.

Do you offer prepaid or postpaid licenses?

We offer both at the same time. Prepaid licenses become postpaid the moment they expire. Advantage of prepaid ones is that you can use volume discount and get bonus time during purchase. Postpaid licenses are always charged at full rate, without bonus time, but you can be late with payment.

How long can I use my postpaid license before I am expected to pay?

One month is standard duration. If there are reasonable reasons, longer duration may be permitted. It is decided on a case-by-case basis, so be sure to contact us.

I'm new and want to try your program, but not sure will I buy it?

Not a problem. If demo license is not enough for testing purpose, we will offer test license free of charge. Package and duration are decided on a case-by-case basis.

How does volume discount works?

Volume discount is executed as adding bonus time to license bought in bulk.

Bonus time works only with prepaid licenses. If clients license is postpaid, number of months are purchased first to cover postpaid duration and only then bonus is applied to the rest of purchase.

Eg. for bonus to be applicable to customer 25 days into postpaid, purchase of 4 months must be made to be qualified for 5% bonus (1 month to cover postpaid + 3 months + 5% of 3 months as bonus).

How does referral program works?

If you are existing user of our software and you bring in new customer, your existing license will get bonus time equal to monetary value of 20% of all completed license purchases made by new customer in first year.

Non completed purchases (eg. refunded) or purchases of non license items (eg. support) do not count.

You have to contact us and let us know of interested customer you referred to us. If customer starts making purchases, bonus time will be added monthly or quarterly to your license, depending on value.

I just purchased license, when will I receive license key?

Normally within 24 hours. Our staff checks every purchase, there is time zone difference to begin with and some methods (banks) are slower than others. Contact us if you don't receive key by then.

You can asks us to issue you license key right away in case of urgency and with some kind of proof (screenshot).

I want to upgrade/downgrade license, is it possible?

Yes. With prepaid licenses, if there is time left we will recalculate days left using price ratio of old and new package. Eg. if you have 12 days left of package that costs $30/month, and want to switch to $60/month, new license will have 6 days left (30/60) * 12.

Conversely with postpaid license, using above formula number of days will be added to your bill on next license purchase.

Why aren't there purchase links on website?

We had them published but experience proved it is not best course of action.

There are lot of product and license options and interested clients are often unsure which one is best suited for their needs. We prefer they contact us first so we can guide them instead of them purchasing themselves something they don't need.

2025-03-16

Referral program is active, existing users can win bonus license time if they bring new customers in.

2025-03-02

BlissRADIUS Embedded™ 1.16 is out with new features.

2024-09-27

BlissRADIUS Embedded™ 1.15 is out with postpaid license support.

2024-09-19

We are introducing changes to payment methods. See Home page for more details.

2023-07-06

BlissRADIUS Embedded™ 1.14 is out with new features.

2022-11-18

BlissRADIUS Embedded™ 1.13 is released with new fixes and features.

2021-12-31

BlissRADIUS Embedded™ 1.12 is out with new features.

2021-06-22

Volume discount for monthly BlissRADIUS™ licenses is available now.