Are subscriptions pre-paid or post-paid?
All our subscriptions and monthly licenses are pre-paid. We do not provide post-paid licenses or payment models.
On subscription activation (purchase), you will receive license key via email with expiration date set to one month in future.
Help! Program warns me that license expires tomorrow!
Don't be alarmed, nothing will happen tomorrow. Program will keep working normally after license expires for up to 30 days. This give us time to solve problems like credit card renewal failures or wire transfer delays.
30 day delay is given at our discretion for sole purpose of fixing payment issues, so contact us as soon as you find out renewal failed.
Failure to fix this issue within 30 days will lead to program stop working automatically and you will have to purchase additional month on top of new subscription before being able to use it again.
I just purchased subscription, when will I receive license key?
Normally within 24 hours. Our staff checks every purchase, there is time zone difference to begin with and some banks are slower than others. Contact us if you don't receive key by then.
Do I have to go through purchase every month or can it be automated?
Both options exist.
If you purchased product with subscription in product name then you activated automated subscription that will be renewed each month on same day without your intervention. As long as your credit card is valid with sufficient balance, subscription will be renewed and license key remotely updated to your program. It is 100% automated process. You will receive notification email when it happens.
If you purchased non-subscription monthly license then there is no automated renewal. You have to repeat purchase each month when program warns you. You can buy more than 1 month in advance if this becomes tedious.
Why did my license expire when I have subscription?
Your credit card bounced on scheduled automated renewal for reasons like lack of funds, changed card details or similar.
We will inform you via email when we detect this so you can try purchase again.
If renewal fails and it is not fixed within 20 days automated subscription renewal will be automatically canceled. Contact us if that is the case so we can instruct you how to activate new subscription.
Why does my subscription renew after license expired?
Subscription has fixed moment of renewal once is started, and it is on the day of initial purchase, or the last day of month in case of overflow. Eg. if started on Jan 31st it renews on Feb 28th, then Mar 31st, Apr 30th etc.
If, for any reason, subscription was started with delay (like when old subscription failed and was canceled and new one was started with delay) then new subscription will renew with accumulated delay.
This can make issues in future if renewal fails again, so if delay becomes too great then extra month must be purchased.
I want to upgrade/downgrade subscription, what will happen if there is time left or license expired while ago?
We will recalculate days left using price ratio of old and new package. Eg. if you have 12 days left of subscription that costs $30/month, and want to switch to $60/month, new license will have 6 days left (30/60) * 12.
Conversely, if license expired some days ago, using above formula number of days will be removed from newly purchased license.
Can you change subscription or charge my credit card for me?
We can't. Our payment provider prevent us from changing subscription parameters or making any additional charges to your credit card. Only thing we can do for you is to cancel active subscription on your request (you can do it yourself any time too).
This means that any change of license or additional charges (like support time) require action on your part to make online purchase.
Why aren't there purchase links on website?
We had them published but experience proved it is not best course of action.
There are lot of product and license options and interested clients are often unsure which one is best suited for their needs. We prefer they contact us first so we can guide them instead of them purchasing themselves something they don't need.
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